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Make it Right
"Customers don't expect you to be
perfect.
They do expect you to fix
things when they go wrong."
Donald Porter, Actor
Everybody messes up sometimes . . .
and you will too. It's just human nature.
Your worst mistakes can become your biggest victories if you handle
them right.
The
easiest way to make it right and create super loyal fans is to convert the dissatisfied
customer into a happy camper. But how? Start with the Apology, and then . .
.
Follow
all 4 Steps on
Page 42
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Create super-loyal customers
that buy again
and again!
only $9.99!
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